Automated Replies & Automations
Instant replies, even when no one's at the desk
Keyword-triggered and rule-based automated replies so common questions get answered instantly, any time of day.
Typical Timeline
1 week
To Get Started
Your most frequently asked questions and current answers
What it is
Most incoming WhatsApp messages are the same handful of questions — hours, pricing, location, availability. We set up automated reply flows that catch these instantly, so customers get an answer within seconds instead of waiting for someone to be free, while anything more complex still routes to a real person.
What's included
Keyword triggers
Replies fire based on what the customer actually typed, not a rigid menu only.
After-hours coverage
Customers get an instant response even outside business hours.
Smart handoff
Complex questions route to a real team member instead of looping in circles.
Easy to update
Change replies and triggers yourself without touching code.
Ideal for
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